Refund Policy
Billing, cancellations and refund requests.
1. Scope and mandatory rights
This policy applies to subscriptions purchased from Nexo Venture for Nuvorio. Except where this policy, checkout terms or applicable law provide otherwise, subscription fees are non-refundable. No part of this policy excludes statutory refunds, cancellation or withdrawal rights, remedies for nonconforming services, or rights relating to unauthorized charges.
2. Trial and renewal
If checkout offers a 7-day trial, it starts when the subscription is created and automatically converts to the disclosed paid subscription unless cancelled before its end. A payment method may be required. Trial eligibility and the exact charge and renewal terms are shown at checkout. Subscriptions renew automatically for the disclosed billing period until cancelled. You are responsible for cancelling unwanted renewals, but this does not excuse charges made without valid authorization or legally required disclosures.
3. Cancellation
Use Account → Subscription & billing → Manage billing to cancel future renewals. If the portal is unavailable, email info@nuvorio.com before renewal and identify the account. Cancellation usually preserves access until the end of the paid period. Disconnecting WhatsApp, removing an AI connector or deleting a local app does not cancel the subscription. Do not send passwords, connection URLs or full payment-card details in a request.
4. Non-refundable situations
To the extent permitted by law, we do not provide prorated refunds or credits for unused time, non-use, change of mind after any applicable withdrawal period, failure to cancel a properly disclosed renewal, or incompatibility and third-party restrictions that were clearly disclosed before purchase. A suspension for your material breach does not ordinarily entitle you to a refund. These limits do not apply where our failure to provide the purchased service, an incorrect charge or mandatory law requires a remedy.
5. Incorrect charges and service problems
Contact us promptly about duplicate or incorrect charges, unauthorized payments or material service failures. Include the account email, charge date and a brief explanation. We will investigate and provide any remedy required by law, including a refund where appropriate; other goodwill refunds are discretionary and do not create an ongoing entitlement. We may request reasonable information to verify the charge. Contacting us is encouraged but is not a condition of exercising lawful bank, card-network or regulator rights.
6. Consumer withdrawal rights
Some locations provide a statutory cooling-off period, including potentially 14 days for qualifying distance contracts. Where applicable, you may exercise those rights by sending a clear cancellation statement to info@nuvorio.com within the legal period. Starting service, accepting these Terms or using a trial does not automatically waive a mandatory withdrawal right. Any request to begin performance early, proportional charge or loss of a withdrawal right must satisfy the specific legal requirements. We do not treat this policy as a blanket waiver.
7. Processing and contact
Approved refunds are generally returned to the original payment method. Processing time depends on Stripe, your bank and applicable law; we do not guarantee a particular bank posting date. Mandatory refund deadlines take priority. Cancellation of future billing and refunding a previous charge are separate actions. Contact us if you need both.
Nexo Venture
Wyoming, United States
Email: info@nuvorio.com